Devoluciones y garantía
30-day store return period
Eligible unused products may be returned within 30 days of delivery, subject to the conditions below. This voluntary store policy does not reduce any mandatory consumer rights that apply to your purchase.
EU/EEA withdrawal rights
Where EU consumer law applies to your online purchase, you generally have a statutory 14-day right to withdraw from the contract without giving a reason, subject to applicable exceptions.
How to request a return
Contact [email protected] with your order reference before sending a product back. We will provide the applicable return instructions and return address.
Return condition
Los productos elegibles deben devolverse en buen estado, preferiblemente en su embalaje original y con los accesorios incluidos.
Return shipping
For a change-of-mind return, return shipping may be your responsibility where permitted by law and where you were informed of that cost before purchase. If goods are faulty or incorrect, mandatory consumer rights concerning return costs continue to apply.
Refunds
Los reembolsos aprobados se realizan al método de pago original después de recibir e inspeccionar el producto.
Faulty goods and legal guarantee
Where EU consumer law applies, consumers have a minimum 2-year legal guarantee for goods that are faulty or do not conform to the contract. Any commercial manufacturer warranty is additional and does not replace statutory rights.